Thank you for choosing YellaPlayz! We take great pride in our custom Steam Deck modifications and want you to be fully satisfied with your purchase. Please read our return and refund policy below to understand how we handle returns, exchanges, and modifications.
Because our products are highly customized, we do not offer returns or exchanges on Steam Decks that have been personalized in any way (e.g., hardware upgrades, software modifications, custom skins, etc.). All custom modifications are made according to your specifications, and as such, we cannot accept returns or exchanges once the customization process has begun.
If you decide that you want to revert your Steam Deck to its original factory state, we can re-install the original software or hardware for you. However, please note that a fee will still apply to perform the modification, regardless of whether you are returning to the original state or changing to another customization. The fee covers the labor and materials required to perform the reversion process.
If you receive a product that is defective or damaged upon arrival, please contact us within [X] days of receiving your order. We will work with you to resolve the issue by offering a repair, replacement, or refund (depending on the situation). Please ensure you provide us with your order number and photos of any damages.
You may cancel your order at any point before the customization begins. Once the customization process has started, we are unable to accept cancellations due to the time and resources involved in personalizing your device.
Refunds are issued under the following conditions:
Refunds will be processed to the original payment method, and the amount refunded will be the total paid minus any applicable fees for modifications or customizations already performed.
To request a return, modification reversion, or refund, please follow the steps below:
For any return or reversion request to be considered, the following conditions must be met:
Please be aware that certain fees are non-refundable, including but not limited to:
If you have any questions or would like to request a return, reversion, or refund, please reach out to us:
We are committed to ensuring your satisfaction and will do our best to resolve any issues in a timely and fair manner.
