Welcome to YeLLaPlayz! Below you’ll find all the details you need regarding our shipping and payment processes. If you have any questions, feel free to contact us.
We want to make sure that your custom Steam Deck reaches you safely and promptly. Please review the following shipping details:
We offer a range of shipping options to suit your needs:
Shipping fees are calculated based on the size, weight, and destination of your order. You’ll see the final shipping cost during checkout before confirming your purchase.
We offer international shipping to [list of countries you ship to]. Please note that shipping times and costs may vary based on your location. Any customs duties or import taxes are the responsibility of the recipient.
Once your order has shipped, we will send you a tracking number via email. You can use this number to track the status of your order and get updates on its delivery.
All our custom Steam Decks are carefully packed to prevent damage during transit. We use high-quality packaging materials to ensure your product arrives in excellent condition.
We strive to provide a smooth and secure checkout experience for all our customers. Here’s how our payment process works:
We accept the following forms of payment:
All transactions are securely processed through [your payment processor].
Your security is our priority. Our website uses [SSL encryption or another security measure] to protect your personal and payment information during checkout. We do not store your credit card information.
By submitting an order, you authorize us to charge your selected payment method for the total cost of the order, including any taxes and shipping fees.
After successfully placing your order, you will receive an order confirmation email with a summary of your purchase. If you do not receive this email, please contact us to ensure your order was processed correctly.
Please ensure that the billing address you provide matches the address associated with your payment method. This helps us prevent fraud and ensures smooth processing of your payment.
Sales tax will be applied to orders based on the shipping address and the applicable tax laws in your region. The total amount, including tax, will be shown during checkout.
All prices displayed on the website are in USD unless otherwise stated.
If you need to make changes to your order, please contact us as soon as possible. Once the customization or shipping process has started, changes or cancellations may not be possible. However, we will do our best to accommodate any reasonable requests.
Due to the custom nature of our products, we generally do not offer returns or exchanges unless the product is defective or there was an error in customization. For more details, please refer to our [Refund & Return Policy].
